One platform.
Unlimited possibilities.
- Branded business number: Consolidate all your calls under one branded number and handle hundreds of calls simultaneously.
- Remote work: Work from any device you like, including your phone or computer.
- Setup: Deployed quickly with no additional hardware required.
- 24/7 support: Even outside business hours, the IVR and AI Voice Agent serve your customers.
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- Call routing and queue management: Route calls to available agents and manage call queues efficiently.
- VIP caller recognition: Recognize important customers when they call and serve them first.
- Call transfer: When calls are transferred to the right agent, customers don't have to repeat their issue.
- Service ratings: Customers rate the quality of agent service, helping you improve continuously.
- Telemarketing: Make a wide range of outbound calls and run your sales campaigns effectively.
- IVR: Connect customers directly to the right department via the call menu and reduce wait times. Customers get common, essential information straight from the IVR without connecting to an agent.
- Time-based settings: Automatically change call flows for business hours and weekends.
- Voicemail: Voice messages from missed calls are sent straight to your email.
- Call Recording: Record all calls and store them for 6 months.
- Detailed Reports: Track call volume, wait times, missed calls, and more through reports.
- Agent Monitoring: Monitor agents' work in real time and evaluate performance.
- Cost Control: Log outbound calls, monitor call costs, and save money.
- Connects with every system: Integrates with CRM, ERP, and all other types of internal systems.
- Messaging integration: Automatically send call-related notifications and information via SMS.
- API and SDK: Add calling capabilities to your own app and website with the CallPro API and SDK.
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Smart solutions for your business
Customer service standards
Keep detailed reports, statistics, and call history to track your call metrics and improve customer service.
Sales opportunities
Answer every call without missing one and grow both sales opportunities and customer satisfaction.
24/7 service
Even after hours, customers can get information or place orders through the IVR, and your AI assistant stays with them 24/7.
No additional hardware required
Cloud-based, so no additional hardware or engineering is required.
AI capabilities
AI Operator
Understands customers like a member of your staff, answers questions accurately, shares information, collects feedback, and introduces your services, making your business call operations faster and easier.
Additional services
Brand number
IP72 Number
Choose from landline numbers with the 72 prefix that support both calls and SMS.
Call SDK
Click
Visitors to your website can connect with your contact center specialists directly from the web.
Voice
Telemarketing
Deliver short voice messages to many customers at once as calls.
Integration
API
Integrates with a wide range of ERP, CRM, and internal business systems.
Integrates with 100+ systems
We connect businesses and customers intelligently and offer full integration with your internal systems.
Why choose
CallPro Voice?
We are a specialized communications company serving
4,000+ organizations in Mongolia, the US, and Kyrgyzstan.
4000+
Client
organizations
99.95%
Uptime
24 / 7
Technical monitoring and support
Reliable
infrastructure
Service packages
Choose the package that fits your business needs.
Package 1
Package 2
Package 3
Frequently asked questions
What do I need before the service starts?
You need a business landline number on any operator network; if you don't have one yet, you can choose an IP72 number from us. If you use devices, an internet connection is required. If you use analog handsets, upgrade them to IP phones.
Can I add modules from another package to my chosen package?
Identify your organization's needs carefully and choose the package that fits; you can then make full use of the modules included in that package only.
Do I have to sign the contract in person?
Book a time with our sales consultant, who can visit your office, walk you through the details, and sign the contract. Wherever you are, you can also book an online meeting with us, discuss your solution in detail, and exchange contracts by mail.
What details can I see in call reports?
Agent performance, average talk time with customers, missed call details, and more.
How do I submit a technical support request?
Technical support is free with our service, and your requests are resolved quickly. Changing IVR text is free of charge and is done within one business day of receiving your request.
What additional costs are there besides the package fee?
If your organization is getting a new landline number, a number registration fee and deposit are required. Call charges for using the number are added. If you need new devices, there will also be related purchase costs.
Is there an extra charge for technical support or changing the IVR?
Technical support is free with our service, and your requests are resolved quickly. Changing IVR text is free of charge and is done within one business day.
Can I change my package during the contract term?
Yes. Submit a request in advance and we will adjust the settings accordingly and update your contract.
How do I pay?
Invoices are sent on the 5th and 25th of every month to the finance contact's email address and mobile number listed in the contract. To change the registered finance email address or mobile number, please send your request to info@callpro.mn.
Ready to transform your business communications?
We’ll recommend the right solutions for your business needs.